1

Initial Consultation

• Understand how we can help. What are the requirements?

• Complete Adoption Report - Understand the existing IT environment:

  • Hardware/Software​

  • Servers & components 

  • Network, bandwidth & security features assessment

2

Pre Project

• Recommend approach based on Adoption Report

• Confirm subscriptions & licences 

• Agree scope, timeline & tracking tools 

• Set out success criteria 

• Complete Impact Assessment:

  • Users impacted​

  • Training requirements 

  • Dependencies & constraints

• Complete and share Communication Plan ​

• Outline Implementation Plan

3

Implementation

• Investigate/fix any potential blockers e.g Active Directory, network performance etc. 

• Complete environment configuration and any customisation

• Define end-user Training Plan

4

Change Management

• Complete technical documentation 

• Complete end-user training and workshops

• Implement escalation channels for feedback/questions

5

Handover

• Share technical documentation 

• Provide admin training / workshops to IT personnel 

• Define and confirm support plan